Privacy Policy
Introduction
This Privacy Policy explains how Texas VIP Limo (“Texas VIP Limo,” “we,” “us” or “our”) collects, uses, shares and protects personal information when you visit texasviplimo.com, request a quote, book a ride, use our website chat, or contact us by phone, email or text message.
By using our website or services, you agree to the practices described in this policy.
Information we collect
We collect the information you choose to give us and limited information collected automatically when you use our website.
- Contact details: your name, email address, phone number and, for corporate accounts, your company name and billing contact.
- Trip details: pickup and drop-off addresses, dates and times, flight numbers, number of passengers, luggage, child seat requests and special instructions.
- Messages: information you send us through forms, website chat, email, phone or text message.
- Payment information: card payments are processed by our third-party online booking and payment providers. Texas VIP Limo does not store full card numbers on its own servers.
- Device and usage information: IP address, browser type, device type, pages visited and referring website, collected through cookies and similar technologies, including by our chat and booking providers.
How we use your information
- To quote, confirm and provide your transportation, including dispatching a chauffeur and sharing the trip details they need.
- To track flights for airport pickups and adjust pickup times.
- To communicate with you about inquiries, reservations, changes and trip updates by email, phone or text message.
- To process payments, refunds and invoices, including consolidated invoicing for corporate accounts.
- To respond to questions, requests and feedback, and to improve our website and services.
- To protect the safety and security of passengers, chauffeurs and our business, and to prevent fraud.
- To comply with legal, tax, insurance and regulatory obligations.
- With your consent, to send occasional offers or news. You can opt out at any time.
Text messaging (SMS)
If you provide your mobile number, you agree to receive text messages from Texas VIP Limo related to your inquiries and reservations, such as quotes, confirmations, chauffeur details and trip updates.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
How we share information
Texas VIP Limo does not sell your personal information. We share it only as needed to provide our services and operate our business:
- With the chauffeurs and staff assigned to your reservation.
- With professional transportation partners in our affiliate network when they fulfil part of your trip.
- With service providers that support our business, including website hosting, online booking and payment processing, website chat and customer messaging, email and text message delivery. These providers may use your information only to perform services for us.
- When required by law, court order or government request, or to protect the rights, property or safety of our passengers, chauffeurs, business or others.
- In connection with a merger, sale or transfer of our business, subject to this policy.
Cookies and third-party tools
Our website and the third-party tools embedded in it, such as the online booking form and the website chat, may use cookies and similar technologies to operate, remember preferences and measure usage. Most browsers let you block or delete cookies; some features may not work properly if you do.
Data retention
We keep personal information for as long as needed to provide our services, maintain business and accounting records, resolve disputes and meet legal obligations. When it is no longer needed, we delete or anonymize it.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- You can ask us to access, correct or delete the personal information we hold about you.
- You can opt out of marketing emails using the unsubscribe link, and out of text messages by replying STOP.
- Depending on where you live, you may have additional rights under applicable privacy laws.
To make a request, contact us using the details below. We may need to verify your identity before responding.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. Bookings for minors, such as prom or graduation transportation, must be made by a parent, guardian or responsible adult.
Links to other websites
Our website may link to websites and services operated by others. Their privacy practices are governed by their own policies, and we encourage you to review them.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed. Continued use of our website or services after an update means you accept the revised policy.
Contact us
Questions about this Privacy Policy or your information? Contact Texas VIP Limo at info@texasviplimo.com or (512) 540-3644.